Support & Training
Our mission : Develop loyal customers by meeting and exceeding your expectations and contributing to your success. We will achieve our mission by providing timely, accurate and professional service with each and every customer interaction.
Infinisource provides full implementation of the TimeForce system for each of our customers. After
determining your needs and policies, a TimeForce specialist will
enter all of your employees into the system and set up proper pay
periods, department structure, overtime policies, employee profiles,
job tracking (optional), accrual policies and your specified payroll
export. In addition, that specialist will walk you through two entire
payroll processing events to review the setup they've created for you.
You will have a comprehensive understanding of TimeForce at the
end of the implementation.
TimeForce experts can come to your location to help make system installation, set-up, and configuration worry-free. Infinisource employs highly skilled, customer-driven people to assist in the installation and deployment of our solutions.
In addition, you will find our implementation teams are creative problem solvers and have extensive experience in the deployment of simple configurations to more complex environments.
Our implementation methods ensure rapid roll-out. System configuration is designed to fulfill your unique business practices and ensure a smooth transition for your personnel. No matter how simple or complex your needs may be, Infinisource is here to make certain you get a rapid return on your investment.
Online Training Courses
Quicken the learning curve that accompanies all new software
systems by taking advantage of our one-on-one online training
With our online personalized training you receive two hours of
one-on-one instruction with a highly skilled TimeForce specialist.
Using web-based technology, our trainer controls your system over the
Internet. You get to customize the entire session to meet your
specific needs and questions. Whether you have the trainer review
initial setup, or you walk through a practical application of the
system to your business, answers unfold right before your eyes
on-screen. Learning is easy in this friendly, relaxed environment.
In addition to offering on-site installation services for your time
and attendance system, Infinisource also offers on-site training and
education services for you and/or your employees. Training is
available one-on-one, or to a group. A professional, highly skilled,
friendly Infinisource expert will come to your facility and help you get the
most out of your new system-quickly.
30-day Money-Back Guarantee
We are confident that TimeForce is a best-of-breed product that
will help you more efficiently collect and manage your time data. We
back our TimeForce time and attendance self-install system with a
30-day money-back guarantee. If, before 30 days, you are not completely
satisfied with your purchase, Infinisource will gladly refund you
the purchase price, minus a restocking fee. Read details.
All TimeForce product sales come with a full 90-day product warranty.
During the 90-day period, customer and technical support services
provided to our Extended Service Agreement (ESA) customers are
available to you completely free. Call us, email us, or use our
online Support Center to view training videos, download manuals, and
more. We want to make sure you are up and running with everything
Furthermore, if anything should happen to any piece of hardware or
equipment within the warranty period, Infinisource will absolutely repair or
replace it. (Due to the nature of software, whether licensed or rented
through our hosted application, we do not offer refunds on our time and
attendance systems after the 30-day money-back guarantee period.)
Extended Service Agreement (ESA)
Extended Service Agreement (ESA) provides you with a full year of
warranty. It's a great way to protect your investment and can be
renewed each year. The ESA covers an entire year of unlimited
toll-free telephone and online support and provides you with free
software updates for the length of the agreement.
ESA customers are also given login and password access to our
extensive online Support Center, thereby gaining access to:
- A comprehensive knowledge base with step-by-step instructions.
- Downloads, patches, and updates.
- Frequently asked questions and answers.
- The Infinisource Library, containing all user manuals and reference materials for download.
Our Extended Service Department is available to take your calls and
create an account with you on the phone. Simply call them toll-free at
1.800.733.8839 and within minutes a representative will assist you in
obtaining these excellent benefits.